Help Support Desk

GROOVESETTER FUNDAMENTALS 2

• Groovesetter 2021 - Video walk-through
• Groovesetter - PDF user guide

QUICK SET UP 2

• Quick Start on MacOS
• Quick Start on Windows

TROUBLESHOOTING & FAQ 3

• Groovesetter can't be opened on MacOS
• Known Issues
• Frequently Asked Questions

GROOVESETTER ACCOUNTS 9

• I receive “The account is active on another device” message when trying to log in
• What is a Groovesetter Stage Name
• How to reset your Groovesetter password if you can't log in to your account
• How to reset your Groovesetter password
• Securing your Groovesetter account

View all 9

BILLING SUPPORT 5

• What forms of payment can I use to subscribe?
• How can I get a receipt from my Groovesetter subscription?
• I have a charge from Groovesetter I'm not familiar with - what should I do?
• Which currencies do you accept and in which currencies do you display prices?
• Groovesetter Refund Policy

TECHNICAL SUPPORT 3

• Troubleshooting connection issues
• What is the scope of Groovesetter technical support?
• How can I find my system specification to make sure I can use the Groovesetter App?

MAC OS SETUP AND INSTALLATION 4

• Installing JACK on macOS
• Installing Groovesetter on macOS
• Configuring Audio Devices on macOS
• Configuring Session Settings on macOS

WIN SETUP AND INSTALLATION 4

• Installing JACK on Windows
• Installing Groovesetter on Windows
• Configuring Audio Devices on Windows
• Configuring Session Settings on Windows

GROOVESETTER SESSIONS 3

• Creating a Session
• Booking a Session
• Joining a Session

P2P GROOVER CONNECTIONS 0

GROOVE-LINK AUDIO ROUTING MATRIX 5

• Audio Routing Basics
• Automatic audio routing
• Mixing and routing multi-channel uncompressed remote audio streaming signals
• Routing multi-channel input and output with DAW
• Visualizing and routing virtual audio channels from Aggregate Device with Blackhole

UNDERSTANDING LATENCY 4

• Understanding Session Latency
• Understanding P2P Groover Latency
• Optimizing for remote recording
• Optimizing for rehearsal and jamming

GROOVER LIST AND CONNECTIONS 2

• Searching for Groovers and sending add requests
• Accepting Groover add requests

CONNECTING DIGITAL AUDIO WORKSTATIONS (DAWs) 3

• Working with ABLETON
• Working with LOGIC PRO X
• Working with PRO TOOLS