We want to be sure the support we offer provides a great Groover experience.
Groovesetter Support offers technical support for Groovesetter services and the Groovesetter Application.
We offer technical support for:
Groovesetter Application
Issues downloading or installing the Groovesetter Application
Issues with features (i.e. Connecting with Groovers, creating and joining Sessions)
Error codes
Issues connecting to the Groovesetter Application
To get in touch with Groovesetter Support
Click New Support Ticket
Complete the form and click Submit
Note: If you're having issues with Windows Installer please reach out to Microsoft support for assistance.
Products that we don't offer technical support for:
Because we only offer technical support for Groovesetter services and the Groovesetter Application, if you need help with another application or product use the links below to get help:
Microsoft Windows/MacOS update issues or error messages
Contact Microsoft Support or Apple Support
ISP/Latency issues
Contact your internet service provider’s support site
Third-party Audio Applications crashes or issues
Contact the software developer’s support site
Third-party Digital Audio Workstation (DAW) applications/add-ons
Contact the software manufacturer’s support site
Third-party Open Broadcast Software crashes or issues
Contact the software developer’s support site
Third-party Streaming platforms support or issues
Contact the platform’s support site
Virtual machine environments
Contact the software manufacturer’s support site
Blue screen or kernel panic troubleshooting
Contact the system manufacturer’s support site or local computer technician
Hardware installation, troubleshooting, overclocking
Contact the system manufacturer’s support site or local computer technician
Overheating issues
Contact the system manufacturer’s support site
Troubleshooting specific router settings or malfunctions
Contact the router manufacturer’s support site
Troubleshooting specific third-party firewall or antivirus settings
Contact the software manufacturer’s support site
Troubleshooting advanced service pack installation or BIOS updates
Contact the system manufacturer’s support site
Recommendations for specific hardware to replace items to meet system requirements
Contact the system manufacturer’s support site or contact a local computer technician